EPOS Direct Do you have difficult customers?

As a restaurateur, you will serve a substantial number of difficult customers on a regular basis. When you receive a difficult customer, they will criticise all aspects of your restaurant even if they are at a high standard. In order to run a successful restaurant, it is important to remember that the customer is always right and to treat your difficult customers with the same care and respect you treat your other customers with. Difficult customers will be more likely to post negative reviews which will damage your reputation.
How will I identify a difficult customer?
Do you know what a difficult customer looks like? Here are a few characteristics to look out for.

They will criticise all aspects of your restaurant, including your food, service, staff and appearance of the restaurant.

They will seek for a significant amount of attention.

They will constantly complain about your prices even if they are low.

They will claim your restaurant is poor and will compare you to local restaurants.

They will ask for the same modification to their meal regularly and will remind you of mistakes that you previously made.

Show Sympathy
When the customer makes a complaint, it is important to ensure that you apologise for the inconvenience and acknowledge their opinion even if you do not agree with it. This will show the customer that you care about the problem which will display that you are working hard to find a solution to the issue. This will calm the customer down and will prevent them from making a scene as they know that you are fixing the problem. It is vital to listen to the customer when they are complaining, this will allow them to get their anger out which will lead to them being calm when you are explaining the cause of the issue. Once your customer is calm, it will give you the time to find a solution to the problem. Being sympathetic will ensure that the customers do not make a scene which will allow your customers to relax and eat their meal peacefully. If there are regular disruptions in your restaurant, you may lose loyal customers as they will avoid your restaurant. Make their issue a priority
Once a customer makes a complaint, the last thing they will want to do is be kept waiting. If you keep your difficult customers waiting, they will become very angry and may cause disruption in your restaurant. Once a customer has complained, you should focus on solving their problem as quick as possible. This will show them that you are trying to fix the problem quickly, which will calm your customer down. Remember, the customer will seek to be in control. As a restaurateur, you must ensure that you are in your restaurant to deal with difficult customers. This is because not all problems can be solved quickly so it is important that you are there to defuse the situation. If the problem cannot be solved quickly, you should offer the customer a complimentary item or discounted price for when they next visit your restaurant. This will show the customer that you are apologetic and will lead to the customer leaving your restaurant with a smile on their face. Offering discounts to the customer will encourage them to repeat purchase as they will want to redeem their discount..............Read More

EPOSDirect How to Expand Your Restaurant

Do you dream of owning an established and successful restaurant? Not everyone has what it takes to run an established restaurant as it will not always be easy. This is because there are a wide range of challenges and obstacles that you may experience. Do you think you have what it takes? Here are a few tips to help you achieve your dream.
Don’t stay in one location
Do you have more than one location? As a restaurateur, it is important to understand that you will struggle to expand your restaurant if you are stuck in one location. This is because you will limit the number of customers that are able to visit your restaurant. Remember, customers will not want to travel far to eat at your restaurant so it is important you provide your customers with a range of locations. The more restaurants you have, the larger the audience that you are able to target. It is recommended that you open restaurants in locations which customers can easily access. If your customers can conveniently travel to your location, they will be more likely to visit your restaurant. Have you got a limited budget? If you cannot afford to invest into another physical location, it is recommended for you to purchase an E-commerce website. This will allow you to reach a wider audience as you will not be limited by your geographical location. An online website will be much cheaper than a physical location and can attract more customers than a physical location. This is because it will be more convenient for customers to order food as they will not have to travel to your restaurant. Promote your Brand
Do you have a brand? In order to expand your restaurant, it is important for your customers to be able to recognise material and products from your restaurant. It is recommended that you ensure that all of the menus, packaging and other materials from your restaurant have the same logo, colours and style. This will allow your customers to identify products from your restaurant as they will recognise the brand or packaging of the products. This will allow your brand awareness to increase which will encourage customers to purchase meals from your restaurant. This shows that a strong brand will be crucial in order to improve the sales of your restaurant. Developing a strong brand will enable you to become a bigger authority in the market will increase your restaurant’s share in the market. This will ensure that you can compete against established restaurants. Consistency is key in the branding of your restaurant as if you constantly changed the logo, colours or packaging of your restaurant, your customers will not be able to identify which products are from your restaurant. This will significantly damage the number of customers you receive. Skilled Staff
Without an effective team of employees, you will be unable to satisfy the needs of your customers which will lead to customers avoiding your restaurant. This shows that without skilled staff, you will struggle to expand your restaurant. When you expand your restaurant, you will constantly need to hire more staff. When you are hiring staff, it is recommended that you look for applicants who have experience in the restaurant industry and have good teamwork skills. This will ensure that your employees will be able to communicate well with their colleagues and will be able to satisfy your customer’s needs. This will allow you to provide your customers with a better experience which will encourage them to become loyal and regularly visit your restaurant. In order to expand your restaurant, you will require a loyal customer base as this will ensure that you consistently receive a substantial number of sales. Are your staff trained? It is important to remember that your staff will have a big impact on the customer’s experience in your restaurant. It is recommended that you provide all of your staff with training so that they can develop the skills needed to serve their customers. This will allow your staff to provide your customers with a higher level of customer service. If your customers have a good experience in your restaurant, they will tell their friends and family. This will lead to more customers wanting to eat at your restaurant which will lead to your sales significantly increasing. Reliable Suppliers
Can you trust your suppliers? In order to expand your restaurant, it is crucial for you to have a reliable supplier. This is because if your supplier was not reliable, your stock will not turn up on time or the order may be wrong. This will severely damage the success of your restaurant as you will not be able to provide your customers with meals. This will prevent you from being able to satisfy the needs of your customer. If you do not satisfy your customer’s needs, they will avoid your restaurant. This shows that without a reliable supplier, you will struggle to expand your restaurant as you will limit the number of customers that you receive. As a restaurateur, it is recommended that you enter a contract with the supplier and state all of your requirements. This is because once the supplier signs the contract, they will be legally obliged to fulfil their promises. This will guarantee that your deliveries are always on time and correct. Social Media
During the recent years, social media is becoming increasingly popular with a substantial number of people creating social media accounts every day. This shows that creating a social media account for your restaurant will be an effective tool to increase to expand your restaurant and raise your brand awareness. Due to the millions of users on Facebook and Twitter, you will be able to connect with a wider audience by posting regular content on your social media accounts. This will allow a larger population to find about your restaurant which will encourage more customers to visit your restaurant. This will lead to your restaurant becoming busier and your sales will significantly increase. Social media has the power to expand your restaurant. Can you achieve your dream?
Source:
http://www.eposdirect.co.uk/uk_en/blog/eposdirect-how-to-expand-your-restaurant.html

EPOS Direct How to keep your Employees smiling?

As a restaurateur, it will be crucial for you to have a team of employees who are motivated and happy. This is because if your employees are happy, they will work harder which will enable you to provide your customers with a high level of customer service. Without happy employees, you will struggle to run a successful restaurant. As a restaurateur, it will be your responsibility to ensure that your employees are treated fairly and well when at work. Happy employees will ensure that your work place is a pleasant and productive environment. Here are a few tips to keep a smile on your employee’s faces.

Reward them
Do you have hard working employees? If you have employees who work very hard and go outside of their job role to cater for your customers, you should ensure that you reward them. This will show your employee that you appreciate their hard work which will encourage them to continue to work hard. It is recommended that you introduce an employee of the month award, this will enable you to acknowledge the employee who has worked the hardest during the month. This will enable your employee’s morale and productivity to significantly increase as they will want to win the award. This shows that an employee of the month award will give you the opportunity to provide your customers with a higher level of customer service. Are you struggling to sell a certain product? You should offer incentives for the employee who sells the most of a certain product. This will lead to your employees competing against each other which will lead to them working harder to sell the product. This will lead to the sales of that product significantly rising which will lead to your overall sales increasing. Give your employees the opportunity to develop
Do you give your employees the opportunity to develop their skills? Employees will want to develop their professional and personal skills when working for your restaurant. They will want to acquire the skills and experience needed so that they can be promoted to a specialist job role. It is recommended that you invest into your staff by paying for your employees to undertake courses. This will enable your employees to acquire and develop the skills needed so that they can further their career. If you give your employees the opportunity to learn, you will increase the happiness of your employees as they will know that they are valued by your restaurant. Offering training opportunities will encourage employee retention as employees will realise that their job will help them in developing their career. Remember, if you train your employees, they will have the skills needed to provide your customers with a higher level of customer service. Reward your loyal employees
As a restaurateur, it is important to understand that a high employee turnover can significantly damage the operations of your restaurant. This is because you will constantly have to hire new employees which will disrupt the working environment which will affect the happiness of your employees. When you hire new employees, they will not have the same skills and experience that your previous employees have. This means that you will struggle to satisfy your customer needs as the level of customer service will be restricted. One way to encourage employee retention is by offering rewards to your employees who have worked for your restaurant for a long time. For example, you should increase the pay of your employees every six months. This will encourage employees to stay at your restaurant as they will feel valued and will receive a higher wage which will prevent them from looking for another job. Rewarding your loyal employees will keep your employees happy and motivated which will reduce the chance of them leaving your restaurant....Read More

Why you need to bin your old cash register

During the recent years, technology has advanced rapidly. This has led to cash registers becoming redundant in restaurants as many restaurants have decided to invest into EPOS systems. The popularity of EPOS systems has caused the needs and expectations of customers to dramatically change. This means that if you still use an old cash register, you will find it hard to satisfy the needs of your customers as you will not have the features required. Using an old cash register will dramatically reduce your restaurant’s chances of success. Here are a few reasons why you need to wave goodbye to your old cash register.

Reports
As a restaurant owner, it is crucial that you are able to monitor the performance of your restaurant regularly. If you didn’t monitor your restaurant’s performance regularly, you will limit the success of your restaurant as you will be unable to see where your restaurant needs improving and if there are any issues in your restaurant. Producing a sales report with an old cash register is an extremely long and painful procedure as you will have to calculate it manually using your previous receipts. This will take up a lot of your time and will not be accurate as human error may affect the calculations. This shows that you will not be able to get an accurate outlook on the performance of your restaurant. At EPOS Direct, our EPOS systems are designed to produce accurate reports so that you can see all different aspects of your performance including: stock levels, sales, costs, profit and loss. Stock Count
As a restaurant owner, you will have the mammoth responsibility of counting a wide range of products every single day. When you are using an old cash register, this will take up a large amount of your time as you will have to do it manually. If you have to count your stock manually, you may struggle to find time for other important issues which could limit the success of your restaurant. Remember, if you count your stock manually, you may make mistakes which could lead to your stock being incorrect. This will cause inconveniences as you could run out of stock before you have ordered more. At EPOS Direct, we subtract the inconvenience of counting stock from your life by providing you with an automated stock control feature. This means that every time a product is sold, it will be subtracted from the stock number. So, at the end of the day, the stock number will be ready for you to use. As a restaurant owner, you will always be busy managing your restaurant which means that you will not have the time to constantly check your stock levels. This is why your EPOS system will automatically email an order to your supplier as soon as your stock reaches the minimum level. This will ensure that you always have sufficient stock to feed your customers. Waiting Times
When you are running a restaurant, one of the biggest obstacles you will have to overcome is long waiting times. If you leave your customers waiting for a long time, they will not come back to your restaurant. If you are using an old cash register, you will struggle to serve your customers quickly due to the cash register being slow. This means that you will keep the customers waiting which will limit the level of customer service that your restaurant can offer. If you regularly have slow service, customers will begin to avoid your restaurant which will limit your sales and profit. At EPOS Direct, Our EPOS systems are designed with fast processing speeds to ensure that you are able to serve your customers quickly. This will keep your customers satisfied which will encourage them to become loyal and repeat purchase. It is important to remember that a quick service can help boost your sales. Repair
As a restaurateur, the last thing you will want is to be unable to serve customers as you will lose a lot of business and could possibly gain a bad reputation. However, if you are using an old cash register, you run the risk of your cash register breaking which will prevent you from being able to satisfy your customer’s needs. If your old cash register breaks, you will not receive any support or maintenance from the company that you bought the system from. This will mean that your cash register will not be able to be fixed which will prevent you from serving customers for an extended period of time. This shows that an old cash register can seriously limit the sales and profit of your restaurant. When you purchase from EPOS Direct, you will be provided with lifetime support which is open 24/7. This means that whenever you have an issue, the technicians will have the skills and experience to find an effective solution quickly. This shows that when you buy from EPOS Direct, you will always be able to feed your customers which will enable your sales to continue to grow. Start the New Year off well by upgrading with EPOS Direct. 

Source :

http://www.eposdirect.co.uk/uk_en/blog/why-you-need-to-bin-your-old-cash-register.html

Why your Business needs our EPOS Software?

At EPOS Direct, we have designed an EPOS software which will make daily business life much more convenient for your business. Our EPOS software aims to allow the business owner to be able to deal with business responsibilities in a more convenient manner. When you buy an EPOS Direct EPOS software, your business will be guaranteed to increase their efficiency and quality of customer service.
Automated Stock Control

At EPOS Direct, we understand how valuable time is to the business owner. Counting your stock is a very time consuming task which will have to be done on a daily basis. This means that the business owner will waste a substantial amount of time counting the stock every day. However, EPOS Direct have the solution for you. Our EPOS software comes with automated stock control which means that the business owner will never have to count the stock again. This is possible because every time a transaction is made through the till, the products will be subtracted from the stock number. This means at the end of the day the stock number will be ready for you. The use of the automated stock control will allow the business owner to focus on more important issues which will increase the efficiency of your business. When the stock reaches the minimum level, the EPOS software will notify your suppliers so that they send out an order instantly. Our EPOS system enables you to continue putting a smile on your customer’s face.
No need to buy another Hardware

We understand that every penny is valuable for a small business as your budget will be limited. This is why EPOS Direct will aim to find you the cheapest deal so that you can make money instead of spending it. If you’ve got hardware that is gathering dust, then we have got good news for you. This is because our EPOS software will be able to be used on a wide range of hardware. This means that you will not have to fork out on another hardware and will be able to purchase our software only package. Our software can be set up on other manufacturer’s hardware quickly and conveniently which will allow you to start serving your customers instantly. This shows that when you buy from EPOS Direct, we will find the cheapest solution for you so that you can increase the profitability of your business.
Reports
Our EPOS software will allow you to have a deeper look into the activities of your business. This will allow you to ensure that your business is operating smoothly and will allow you to identify any minor issues which will enable you to solve them before they have a big impact on your business. We understand that depending on your business type, there are different aspects that will be important to your business. This is why with our EPOS software, you can customise the layout of your reports so that you can see the reports which impact your business the most. The EPOS software will create a sales report including all of the sales that were processed during a specified period of time. This will allow the business owner to identify what products are successful and what products are struggling. This will enable the business to increase the profitability of the business by allowing the business to focus their promotional efforts on the successful products and cut costs by discontinuing the products that are struggling. The sales report will also ensure that all products are generating a profit return, this will allow the business owner to identify any missing stock or money. This will reduce the loss of the business and will increase the security of your establishment. The sales report will also enable you to see what time is the busiest in your establishment.
Aftercare and Support
When you purchase an EPOS system from EPOS direct, you will not need to know anything about EPOS softwares. EPOS Direct will provide you with training so that you will be able to set up and use your till conveniently and efficiently. This shows that when you purchase from EPOS Direct, you will not need to worry about confusing installations or complex configurations. Once you have purchased our EPOS software, our technical team will be available to help you with any queries or issues you may have. Our technical team are highly skilled and are very experienced in the EPOS industry, this means that if your till has an issue, our team will be able to find an effective solution quickly. When you purchase an EPOS software from us, we will guarantee that you will be able to serve your customers at any time.

Source :
http://www.articlesfactory.com/articles/computers/why-your-business-needs-our-epos-software.html

High Demand for Christmas Orders at EPOS Direct

At the beginning of the week, EPOS Direct brought the Christmas spirit to their products by reducing the prices of all of our products by 35%. At EPOS Direct, we wanted to treat our customers this Christmas which is why we have decided to provide our customers with lower prices. It seems that our customers were over the moon with our unique deal as the EPOS Direct online orders have increased dramatically since the introduction of our Christmas sale. Have you bought your EPOS system yet? Here are some of the features that you are missing out on.

Plug and Play
Tired of EPOS systems that take ages to set up? At EPOS Direct, we have designed our systems to be plug and play. This means that there will be no complex installations or time consuming configurations which will allow your system to be set up and ready to use within a matter of minutes. Do you have a limited budget? With EPOSDirect, we ensure that the set up is easy and quick which will prevent you from having to hire a technician. Transform your business within minutes of taking your system out of the box.
Easy to use system
Do you have a till system which is confusing to use? At EPOS Direct, we have designed all of our EPOS systems to have a simple till interface. This will allow you to be trained to use the system within a matter of minutes which will prevent you from wasting a lot of your time. This enables your time to be used for more important business activities. The simple till interface will also reduce the chance of human error and will allow your employees to serve your customers quickly and effectively. The use of categorised menus will enable employees to be able to locate products quickly which will increase the speed of your service and will reduce waiting times.
Standalone System
Do you have a poor internet connection? EPOS Direct have designed all oftheir EPOS systems to be standalone. This means that our EPOS systems will not require an internet connection to operate. Many cloud based systems will stop working as soon as the internet connection is lost which will prevent your business from processing transactions. If your internet connection has stopped working or is slow, your system from EPOS Direct will be able to operate which enables you to continue to serve your customers and put a smile on their faces.
Automated Stock Control
Do you have to manually count your stock everyday? At EPOS Direct, we understand that business owners will live a very busy lifestyle so will not have the time to manually count their stock every day. This is why our EPOS systems will provide you with an automated stock control feature. This enables your EPOS system to count your stock automatically which means that every time you process a transaction, the product will be subtracted from the stock number. When you buy our EPOS system, your stock number will be ready for you at the end of day which will save you a lot of time. Due to the stock count being automated, it will lead to the stock number being more accurate which will enable you to identify any missing stock. When your stock reaches the minimum level, your EPOS system will automatically send an order to the suppliers which ensures that your business is always sufficiently stocked.
Customer Management
Do you struggle to gain loyal customers? When you buy an EPOS system from EPOS Direct, you will be given a wider control over your customers. Our EPOS system will allow you to create accounts for customers and record their contact details. This will give you the ability to assign discounts to certain customers and will enable you to send them customised offers. This will encourage customers to become loyal and repeat purchase at your business. EPOS Direct enables you to encourage repeat purchasing by giving credit to a specific customers’s account. Boost your sales during a specified period of time by being able to create promotions for a certain period of time. Add a personalised touch to your customer’s experience by providing them with personalised loyalty cards and receipts. EPOSDirect enables you introduce loyalty schemes to encourage customers to visit your store on a regular basis.
Staff Management
Not able to be in your restaurant at all times? As a business owner, we understand that you will not always be in your restaurant to manage your staff. This is why EPOS Direct allows you to ensure that your staff are fulfilling their job roles professionally at all times. Our EPOS system allows your employees to have individual accounts. This will enable you to monitor how many sales each employee is making which will ensure that your employees are reaching their sales target. Do you have employees who turn up late? EPOS Direct give you the ability to integrate a clock in system which will allow you to record the times that your employees arrive at work and leave work. This will allow you to ensure that your employees are working the hours they are supposed to which will lead to your business being sufficiently staffed at all times. Get all of these features for a price which is 35% cheaper!

Source:
 http://www.eposdirect.co.uk/uk_en/blog/high-demand-for-christmas-orders-at-epos-direct.html

Christmas Discount on all Epos Direct Products

Christmas has come early at EPOSDirect as we have decided to get into the festive spirit by knocking a massive 35% off of all of our products which will be available to you throughout the whole festive season. (3rd December 2016-31st December 2016). All you have to simply do is enter the code “xmas35” at the checkout. Here are some of the biggest bargains you will be able to get at EPOSDirect this Christmas. Treat your business before Santa goes away!

ED-630
The ED-630 is a customer favourite at EPOSDirect, this is why we have decided to give you the opportunity to experience the transformation of your business for a price which is 35% cheaper than usual. The ED-630 has been intelligently designed by our technicians to make it extremely easy for your employees to offer a high level of customer service. The ED-630 includes an easy to use software which will allow your employees to become fully trained using our till within a matter of minutes. This shows that the ED-630 will reduce the chance of human error and will enable your employees to serve customers effectively and quickly. The ED-630 will increase your customer service and will reduce the waiting times of the customers. The ED-630 has been designed to be plug and play which means that you will be able to set up your till and start putting a smile on your customer’s face within a short period of time. The ED-630 will give you a deeper control over your business because you will be provided with automated stock control which will allow you to ensure that your business is always sufficiently stocked. The ED-630 will increase your sales and encourage customer loyalty by allowing you to assign promotions and introduce loyalty schemes. The ED-630 will allow you to ensure the efficiency of your staff by being able to monitor their performances and record their clock in and out times. You will also be able to manage the working hours of your employees and access their personal information. When you buy the ED-630 system, you will receive the 15-inch touch screen EPOS system, Thermal Receipt Printer, Cash Drawer. Emperium EPOS software and a free card machine. If you don’t want to fork out for the ED-630 all at once, you can pay £45 a month which allows the system to pay for itself.
ED-850
Is your business fast moving and always busy? Treat your business this Christmas with the ED-850. The ED-850 is designed to have very fast processing speeds to enable your employees to be able to serve customers quickly without having to wait for your system to load. This will dramatically improve the speed of your service and reduce the waiting times of your customers. The ED-850 is perfect for dealing with a high traffic of customers. We have designed the ED-850 to survive the tough environment of your establishment which will enable your system to deal with the wear and tear which it will sustain. The ED-850 is very robust enabling it to be able to put a smile on your customer’s face for a very long time. When you buy the ED-850, you will not be looking for a replacement any time soon. When you buy the ED-850, our highly qualified and experienced technical support team will provide you with 24/7 support which means that the technical team will be able to provide you with an effective solution for any issue or question you may have at any time. This shows that the ED-850 will have minimal downtime which enables you to be able to satisfy your customer’s needs at all times. When you buy the ED-850, you will be provided one of the best point of sale softwares available which will enable you to have a deeper control over your business which will increase the effectiveness and efficiency of your business......Read More